Frequently asked questions
Find out everything you need to know about admission, concessions, audio guides, accessible spaces, guided tours, and interactive experiences. If you don’t find the answer you’re looking for, our staff will be happy to assist and provide support in planning your visit.
VENICE ACCESS CONTRIBUTION
No, the contribution must be purchased directly by the visitor.
Always online:👉 https://cda.veneziaunica.it
'-Guests staying overnight in an accommodation facility-Residents of the Municipality of Venice-Commuting workers and students-Children under 14-Other categories provided(It is still necessary to register in order to obtain the exemption QR code)
All visitors aged 14 and over who visit Venice for the day without staying overnight.
'-€5 if purchased in advance-€10 last minute(as per municipal regulations)
Only on the days indicated on the official calendar:👉 https://cda.veneziaunica.it
On certain days established by the City Council, anyone who enters Venice without staying overnight must purchase the Access Contribution.
MOBILITY IN VENICE
No, the city center is pedestrian-only.You can reach by car only:'-Piazzale Roma-TronchettoFrom there, you continue on foot or by vaporetto.
No.The historic center cannot be traveled by bicycle, neither by riding it nor by pushing it.
ACCESS AND SERVICES
There is no supervised cloakroom.
Yes, without flash and without professional equipment.
Yes, available inside the palace.
No.Exception: guide dogs.
Yes.The multilingual audio guide, informational panels, and clarity of the route make the visit accessible.
Yes. People who require assistance are entitled to a free ticket for their companion.
Yes, Palazzo Zaguri is equipped with elevators and accessible routes.
Yes, punctuality is important. Late entry may not be guaranteed.
TICKETS AND BOOKINGS
Yes, upon request.
'-Possible only once, within 48 hours, and subject to availability.-Email confirmation is required.
'-Cancellations are possible up to 48 hours before the visit.Tickets purchased within the last 48 hours are non-refundable. Requests must be sent via email, including the ticket code and purchase details.
Check the confirmation email. If you encounter any issues, contact support.
Yes, but it can be used by another person.
Yes, but it can be used by another person.
Yes, but availability is not guaranteed: we recommend purchasing online.
'-On the official website of the Museum
- At the palace ticket office
GENERAL INFORMATION
Not inside the museum. However, the area is full of bars and restaurants.
Yes, an immersive Virtual Reality experience is included.
Yes.Although it is a walkthrough experience, the museum provides rest areas and seating in some rooms.
'-Museum visit: no dress code.-Evening events (concerts, theatre, performances): elegant attire is recommended.
The audio guide via QR code is available in all major languages. Guided tours are available in the most requested languages (IT/EN/FR/DE/ES), with additional languages available upon request for groups.
Yes. During the guided tours with performers, there may be light interaction with the audience, always respectful and measured. In addition, the museum hosts evening musical and theatrical events that involve the audience more directly.
Yes. The museum offers guided tours with performers, who accompany visitors through a narrated and staged experience. Private tours are also available for groups or special requests.
The average duration is 90 minutes.
The visit takes place entirely indoors, in an air-conditioned historic building.
The Casanova Museum is located in Campo San Maurizio, in the heart of Venice, inside Palazzo Zaguri,a 13th-century building.